all the Form views are not loading at all. How to debug ?

[D_8]

Hello experts,

For some reason when i open any record (in any table) in Service-now in Form view the page doesn't load completely except the banner. Initially i though there might be an error in one of the Global UI scripts, but I havnt changed any Global UI Scripts at all. And I also dont see any error messages in Chrome Developers console.

On the other hand the List view works fine. Am stuck and I cant think of what exactly is causing this. Any help is greatly appreciated. Please me debug this issue. 

Thank you,

Dustin.

[Allen Andreas]

Hello,

Obviously you've changed something, but I would first recommend you trying another browser and/or use incognito/private viewing to replicate a cleared cache and see what happens.

Does it appears like the form doesn't load all the way....or....does it load, but not all of it?

If you've dabbled around with the personalize form feature and remove fields that can cause issues too.

Try that and let us know!

Thanks!

[D_8]

Allen, Thanks for the suggestion. 

- I tried Incognito and new Browser, but no luck.

I looked into sys_update_xml table to see what I changed the recently and below is the screen shot, not sure if this has something to do with this. 

[Allen Andreas]

Hi,

So if you go to an incident, open it, right-click header menu, choose Configure > Form Design.... does the designer show any fields? Perhaps there is no fields even there and you somehow removed those, haha?

Just check 🙂

Also when you're in designer, note the "view" in the upper left corner of your screen too to see which one you're looking at/working on.

[D_8]

I checked the Logs and this is what i find every time i try to open a form view 

null:678:122: <g2:ui_policy_evaluate> Invalid table: sys_ui_policy_rl_action: java.lang.IllegalArgumentException: Invalid table: sys_ui_policy_rl_action: com.glide.script.GlideRecord.addQuery(GlideRecord.java:2120)
com.glide.ui_policy.UIPolicyFetcher.getAllActions(UIPolicyFetcher.java:137)
com.glide.ui_policy.UIPolicyFetcher.getPoliciesUncached(UIPolicyFetcher.java:100)
com.glide.ui_policy.UIPolicyFetcher.lambda$getPolicies$164(UIPolicyFetcher.java:67)
com.glide.sys.cache.TypeSafeCacheManager.get(TypeSafeCacheManager.java:85)
com.glide.ui_policy.UIPolicyFetcher.getPolicies(UIPolicyFetcher.java:67)
com.glide.ui_policy.UIPolicyFetcher.getPoliciesUncached(UIPolicyFetcher.java:88)
com.glide.ui_policy.UIPolicyFetcher.lambda$getPolicies$164(UIPolicyFetcher.java:67)
com.glide.sys.cache.TypeSafeCacheManager.get(TypeSafeCacheManager.java:85)
com.glide.ui_policy.UIPolicyFetcher.getPolicies(UIPolicyFetcher.java:67)
com.glide.ui_policy.UIPolicyFetcher.getOnloadPolicies(UIPolicyFetcher.java:58)
com.glide.ui_policy.UIPolicyEvaluator.evaluatePolicy(UIPolicyEvaluator.java:29)
com.glide.ui_policy.UIPolicyEvaluateTag2.doTag(UIPolicyEvaluateTag2.java:18)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
com.glide.ui.jelly.tags.mergedata.WithTag2.executeBody(WithTag2.java:142)
com.glide.ui.jelly.tags.mergedata.WithTag2.doTag(WithTag2.java:109)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
org.apache.commons.jelly.tags.core.JellyTag.doTag(JellyTag.java:84)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:66)
org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:146)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
com.glide.ui.jelly.tags.FileinfoTag2.doTag(FileinfoTag2.java:44)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:235)
org.apache.commons.jelly.tags.core.JellyTag.doTag(JellyTag.java:84)
org.apache.commons.jelly.impl.CustomTagScript.run(CustomTagScript.java:205)
com.glide.ui.jelly.GlideJellyContext.run(GlideJellyContext.java:668)
com.glide.ui.jelly.GlideJellyContext.executeCompiledScript(GlideJellyContext.java:896)
com.glide.ui.jelly.GlideJellyContext.runScript(GlideJellyContext.java:749)
com.glide.ui.jelly.GlideJellyContext.runScript(GlideJellyContext.java:707)
com.glide.ui.GlideFormPhase2.generate(GlideFormPhase2.java:49)
com.glide.ui.GlideForm.generatePopulatedForm(GlideForm.java:707)
com.glide.ui.GlideForm.generatePopulatedForm(GlideForm.java:692)
com.glide.ui.GlideForm.populateForm(GlideForm.java:684)
com.glide.ui.GlideForm.getRenderedPage(GlideForm.java:228)
com.glide.ui.NavigationTransaction.writeOutput(NavigationTransaction.java:157)
com.glide.ui.NavigationTransaction.process(NavigationTransaction.java:128)
com.glide.ui.GlideServletUITransaction.process(GlideServletUITransaction.java:110)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:532)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:230)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:178)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:167)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:31)
com.glide.sys.Transaction.run(Transaction.java:2092)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)