All things ITAM - HAM & SAM - Urgent Help needed and appreciated

[Danielle10]

Good day, someone with ITAM experience/exposure. 

I am trying to find a recommended deployment sequence for ITAM and answer the following questions if you can help me.

1. What is the approach to roll out for HAM and SAM?
2. Is there something like that that exists that ServiceNow has?
3. Do we have Starter Packs for HAM and SAM?
4. Do you have a diagram that shows how HAM and SAM should be rolled out?
5. What should be done first?
6. What should be done last?
7. What is the sequence of how things should be rolled out?

Thank you so much for your help because I need it.

Thank you so much.

[Ahana 01 · Accepted solution]

Sure, I can provide a brief overview of ITAM, HAM, and SAM in ServiceNow.

1. **ITAM (IT Asset Management)**: This is a set of business practices that combines financial, inventory, contractual and risk management responsibilities to manage the lifecycle and costs of IT assets.

- ITAM in ServiceNow provides an integrated view of your organization's assets.
- It helps in tracking and managing the value and ownership of assets throughout their lifecycle.
- It helps in making informed decisions about IT-related assets and reduces costs.

2. **HAM (Hardware Asset Management)**: This is a sub-set of ITAM that focuses on managing the physical components of computers and computer networks.

- HAM in ServiceNow helps in managing the lifecycle of physical assets from procurement to disposal.
- It provides visibility into all hardware assets by tracking and managing them in a single repository.
- It helps in reducing costs by identifying unused or underutilized assets.

3. **SAM (Software Asset Management)**: This is a sub-set of ITAM that focuses on managing software assets.

- SAM in ServiceNow helps in managing the lifecycle of software licenses from procurement to disposal.
- It provides visibility into all software licenses by tracking and managing them in a single repository.
- It helps in reducing costs by identifying unused or underutilized licenses.
- It helps in ensuring compliance with software licensing agreements.

Implementation Steps:

1. Define your asset management objectives and requirements.
2. Configure the ITAM, HAM, and SAM applications in ServiceNow according to your requirements.
3. Import your existing asset data into ServiceNow using data sources and transform maps.
4. Set up workflows for managing the lifecycle of assets.
5. Set up reports and dashboards for monitoring and managing assets.
6. Train your staff on how to use the ITAM, HAM, and SAM applications in ServiceNow.
7. Continuously monitor and improve your asset management processes.

Please note that the implementation of ITAM, HAM, and SAM in ServiceNow requires a good understanding of your organization's assets and asset management processes. It also requires a good understanding of ServiceNow and its capabilities.

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