Allow rich text formatting and image embedding in Task record "Description" fields and Activity stre

[Pratiksha KC]

The Description Fields in Task records should have the ability to use formatted text and view pictures directly in the field.

• On portal when I submit the request and I can access my tasks via "My Tasks" on portal.

• Inside a task, under the Activity tab, I can post comments with formatted text and embedded images.

• I can see the formatted text and image displayed properly in the Activity stream.

What configurations and customizations are required in ServiceNow to meet this requirement, specifically for enabling rich text and image embedding both in the Description field and in the Activity tab on Service Portal?

[Ankur Bawiskar]

@Pratiksha KC 

you can enable it via configuration for portal ticket page for RITM table

Enable instance options for the Activity tab 

Before:

Config: Control + Right Click -> Enable Rich Text 

After:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

@Ankur Bawiskar 

Can we achieve this from the backend ?

[Ankur Bawiskar]

@Pratiksha KC 

in backend the field type is string and it doesn't support HTML etc

You will have to change the field type or create a new field to hold HTML content.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

@Ankur Bawiskar 

Can you please give me the steps that where I can find it from the backend?