am Incident API returns 429 but still creates incident

[Hemagiri B]

Hi Team,

Need your help. We have a REST outbound integration. When peoples are trying to create an incident with API call API returns 429 but still creates incident. Can you please let me know what could be the reason and how can I find that, it happened only twice (needs know what happened at that time), after that API behaves normally.

Thanks,

B Hemagiri.

[jaheerhattiwale]

Incidents getting created from the source outside servicenow right? Are you using table API for that?

[Hemagiri B]

Yes incidents are getting created outside servicenow. And we are using the table API for that.

[jaheerhattiwale · Accepted solution]

@Hemagiri B Please go through the below link, here it explains logging the inbound API calls.

https://www.servicenow.com/community/developer-articles/how-to-capture-the-inbound-rest-logs-and-the...

Note: "Outbound HTTP Logs [sys_outbound_http_log]" - This table captures the calls from ServiceNow to other system

Please mark as correct answer if this solves your issue.