CSM - give access to contract for contacts of an account

mathieu_brule
Kilo Sage

‎11-07-2022 08:02 AM

Hi everyone !

 

I begin in CSM, and I try to display on Service Portal a simple list widget, which points to Asset Covered table.

I'd like the contacts of a given account to see contract fields, but I can't, ACLs on contract table block.

 

I have understood that CSM access is based on BR on query rules, but I can't understand what I have to configure for my contacts, to be able to see contracts data.

 

Note : obviously, my contact have to see only contracts which are linked to the contact's account.

 

Please help me 😛

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Community Alums
Not applicable

‎12-06-2022 07:43 AM

Hey @mathieu_brule ,

I'm looking for the same. Did you get any solution? Please let me know.

 

Thanks in advance.

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mathieu_brule
Kilo Sage
In response to Community Alums

‎12-06-2022 07:55 AM

Hi Sharath,


If I well remember, a simple read ACL on clm_m2m_contract_asset (Asset Covered) table, with role sn_esm_user has resolved my issue.

Query rules on contracts should do the job for restricting access on contacts of the account, specified on the contract.


Could you give a feedback if it resolves your issue too ?