We are exploring implementation methods for integrating Amazon Connect with ServiceNow.
We have reviewed the official documentation for plugins like ServiceNow Voice, but these primarily assume the use of Amazon Lex.
Amazon Lex provides machine-generated voice call functionality, but what we want to achieve is linking human-to-human voice calls to the incident table.
The officially available integration between ServiceNow and Amazon Connect only records call content in the interaction table. Is there a way to create tickets in the incident table?
There are few examples in our country, so we would appreciate any reference cases you can share.
