An error message "403: You do not have permissions to access this page." while opening the Workspace

[Elena7]

Hello,

I have a problem. When the agent of Help Desk click on the "Agent Workspace Home" submodule he has an error message "403: You do not have permissions to access this page." This agent has the folowing roles: agent_workspace_user, awa_agent, interaction_agent, workspace_user and itil.

Does someone know how to fix it?

Best regards,

Elena

[Elena7]

Hello @Manmohan K ,

I have another Live Chat problem, may be you can help me? Nobody answered me 😞

https://www.servicenow.com/community/developer-forum/can-i-make-live-chat-visible-only-for-for-a-spe...

Best regards,

Elena

[jaheerhattiwale]

@Elena7 I would suggest to remove the "agent_workspace_user" role from user and add back again and try.

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@Elena7 If the "agent_workspace_user" role is coming from any group then remove that group from user and add back. It should work.

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@Elena7 Please try out this

[Elena7]

I did it. Then I logged out and logged in and still doesn't work