An interactive filter that displays list of users according to the chosen group and apply to reports
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11-10-2025 01:34 AM
Hi all,
Have a requirement related to Interactive filters and reports:
Requirement: Need an interactive filter which shows list of users based on the group selected and if the user has any Incident assigned, show the results in reports.
Solution I thought: Create a cascading filter, which shows the groups (filter it with type), then have the list of members based on the selected group and select the user from the drop-down. But this won't apply on my reports as reports are coming from Incident table
Any leads/help on the above would be helpful
Thanks
Sreesh Surendran
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11-10-2025 01:52 AM
yes you are on right track
Cascading Interactive Filters - Office Hours - Aug 14 Recap
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-10-2025 09:36 PM
Thanks @Ankur Bawiskar , I was able to setup the first two levels of Cascading filters, but not able to setup the third level (Manager's Manager).
Below are the details:
- 1st Level Cascade - Reference Table: sys_user_group
- 2nd Level Cascade - Reference Table: sys_user_grmember and Parent reference field: Group
- 3rd Level Cascade - Reference Table: sys_user and Parent reference field: Sys ID
Let me know if the above is correct.
Regards
Sreesh Surendran
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11-10-2025 10:06 PM
not sure on the third level
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader