Announcement on Service portal when incident is assigned to ABC group

[Admin7267]

Hello, 

I'm new to  portal and I have a requirement to make announcement when incident is assigned to ABC group saying that incident for [Short Description] is being worked upon by ABC team. 

How can I achieve this requirement, please help me on it? 

[Maddysunil]

@Admin7267 

Please look in below link might help you

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/annou... 

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/co... 

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[Vijendra Sainy]

Create a business rule which will trigger on the change of assignment group.

Into this business rule create a new record in the "announcement" table.

 Some thing like

var announcement = new GlideRecord("announcement");
announcement.initialize();
announcement.name = "Name to be displayed";
announcement.title = "Title to display";
announcement.from = "2024-04-12 21:36:23"
announcement.to = "2024-04-15 21:36:23"
announcement.insert();

Add the other values as per your requirements.

-Vijendra Sainy