Announcement on Service portal when incident is assigned to ABC group
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04-11-2024 11:37 PM
Hello,
I'm new to portal and I have a requirement to make announcement when incident is assigned to ABC group saying that incident for [Short Description] is being worked upon by ABC team.
How can I achieve this requirement, please help me on it?
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04-11-2024 11:45 PM
Please look in below link might help you
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Thanks
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04-11-2024 11:57 PM - edited 04-11-2024 11:58 PM
Create a business rule which will trigger on the change of assignment group.
Into this business rule create a new record in the "announcement" table.
Some thing like
var announcement = new GlideRecord("announcement");
announcement.initialize();
announcement.name = "Name to be displayed";
announcement.title = "Title to display";
announcement.from = "2024-04-12 21:36:23"
announcement.to = "2024-04-15 21:36:23"
announcement.insert();
Add the other values as per your requirements.
-Vijendra Sainy
