Announcements are not Showing in announcement widget on Service Portal.

[aditya sharma2]

The announcement widget is not showing any announcement even though there are records available in the instance.

I am sharing screenshot of the error.

Thanks

Aditya

[David Philpott8 · Accepted solution]

Hi Aditiya,

I was able to resolve the same kind of issue as follows:

1. Inactivate all announcements whose Name is 'ISC:Invalid Run As User'.

2. Look for any remaining active announcement records which do not have a value set in the Display style field. Then set a value for them.

Regards,

David

[David Philpott8 · Accepted solution]

Hi Aditiya,

I was able to resolve the same kind of issue as follows:

1. Inactivate all announcements whose Name is 'ISC:Invalid Run As User'.

2. Look for any remaining active announcement records which do not have a value set in the Display style field. Then set a value for them.

Regards,

David

[aditya sharma2]

This has helped me. Thanks you so much.

[David Dietrich1]

Is this a known bug? Is there a KB article for this somewhere? Surely the platform is not designed to hide announcements when the Display Style field is empty for any active announcements.

[Jackie Erickson]

Hi David,

My announcements weren't surfacing and your 2nd suggestion resolved it for me. Thank you!