PDI - "Last Used" isn't resetting

[Kristin J]

Hello....anyone else having their PDI "last used" not reflecting the actual last used time? Last week it showed 3 days, and this morning it was 7 days, despite accessing it regularly, and considering how long I was waitlisted for it, I really didn't want to lose it in 3 days.

I hit "refresh" this morning and it changed to "last used 7 hours"...but is that what I have to do now on top of simply using it Pressing a button before working in the instance doesn't take effort or ruin my day, but if I need to do it to avoid losing the instance, I want to know that. Because losing the instance would kinda ruin my day 🙂

Thanks, folks,

Kristin

[Dr Atul G- LNG]

Hi @Kristin J 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Tanushree Maiti]

Hi @Kristin J 

Its a common issue of PDI which many community members have faced before. Do not worry.

Note: There is no support available for PDI

Refer: https://www.servicenow.com/community/servicenow-studio-forum/pdi-last-used-time-not-updating/m-p/347...