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09-19-2022 11:34 PM
The announcement widget is not showing any announcement even though there are records available in the instance.
I am sharing screenshot of the error.
Thanks
Aditya
Solved! Go to Solution.
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Service Portal Development
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10-30-2022 08:10 PM - edited 10-30-2022 08:16 PM
Hi Aditiya,
I was able to resolve the same kind of issue as follows:
1. Inactivate all announcements whose Name is 'ISC:Invalid Run As User'.
2. Look for any remaining active announcement records which do not have a value set in the Display style field. Then set a value for them.
Regards,
David
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10-31-2022 12:15 AM
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05-29-2024 02:03 PM
Thanks David,
This resolved my issue.
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01-30-2025 08:11 PM
Actual legend!! This needs to be a KB somewhere.
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04-24-2025 05:56 AM
Wow, still an issue in Xanadu in April 2025.
I discovered both "Invalid Run As User" in the Title field and empty Display Style fields in several inactive system generated Announcements with no end date.
However, a single empty Display Style field in an active announcement from Teams Integration installation from several years ago seems to have done it. Removing this announcement got thing up and running again.
Did some very quick testing and it appears an active "Invalid run as user" announcement knocks out the whole feature but Display Type is conditional and impacts chronologically later items, although there might be something going on when the record saves because I was getting inconsistent results activating older records with the flaws.
Thanks for the fix.
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10-30-2022 09:33 PM
Hi @aditya sharma2 ,
Check this community link below
Service Portal Announcements are not working anymore after Paris Upgrade... (500 Error Message)
Also,
1. Open the affected announcement from the native UI
2. The value for the display style field seems to be empty in the form but if you check in the XML it has a value of sys id and that "sysid" does not exist.
>> To fix this issue, You have to change this value and have to add a value from this "announcement_style_list".
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10-31-2022 12:06 AM
Thanks you so much .