Any ideas what could be causing this error: JSONObject["short_description"] not found.: org.json.JSONException: JSONObject["short_description"] not found

bpolo
Tera Guru

We upgraded to Jakarta Patch 7, and now some of our forms(order guides) on ServicePortal are not loading. We noticed this error appearing in the error logs:

JSONObject["short_description"] not found.: org.json.JSONException: JSONObject["short_description"] not found

Any ideas please?

5 REPLIES 5

Thanks, I ended up finding the KB article on this:


ServiceNow KB: [Service Portal] Catalog items without Short Description cause issues when included i...



Thanks for the help.  



Tom