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Notification related

to receive email notification for the ritms which are about t expire in couple ofweeks to the users fields to be fetched from snow are system manager, project manager, it lead, requested for to send main and cc qe team in servicenow catalog variables...

Aparna by Tera Contributor
  • 1224 Views
  • 9 replies
  • 0 helpfuls

Overriding OOB script include

Hi All,I have created an after-insert Business Rule on the CASE table that associates a change to a CASE: var changeGr = new GlideRecord("change_request"); changeGr.initialize(); changeGr.chg_model = '007c4001c343101035ae3f52c1d3aeb2'; changeGr.inser...

swapnil15 by Tera Contributor
  • 1274 Views
  • 2 replies
  • 0 helpfuls

Resolved! ServiceNow ITSM

Hello Team, I am writing below program in Background script to count of Vowels in Given string , I am not able to run this program. not getting any count . Please help me to correct this   var str='servicenow fundamentals'  var vowels = "aeiouAEIOU";...

Community Alums by Community Alums  
  • 634 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to populate user group in a field through client script.

We have one field "user" and another field "group".When we add the user in the reference field "user" then if user is member of group "RSD" then RSD gorup should be auto populated to the field "group".User can be mmember of multiple group but here we...

Resolved! Dropdown choices import to Excel

Hello everyone,I need to create a dropdown for a catalog item with more than 50 choices. Is there a way to import them from an Excel file and not create them manually?Thank you very much in advance and best regards

Course "Welcome to ServiceNow", Tasks Module - Visual Task Boards

Hi All, I'm taking the course "Welcome to ServiceNow," and the Tasks Module has a Lab Simulation that is giving me problems.  It asks to create a Visual Task Boards, and the items 6 to 8 are giving me problems:It looks like you need to insert a speci...

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MaynaA by Giga Contributor
  • 817 Views
  • 3 replies
  • 0 helpfuls

How can I force record updates in a transform map script?

In a transform map, if there is no change between the data in the source table and the target table, it is ignored.But I want to update the target record even if there is no change in the data.How do I set this up? The source table contains only the ...

Yuri____ by Tera Contributor
  • 857 Views
  • 1 replies
  • 2 helpfuls

Catalog Variables Not Displaying Data in Reports

Hi, I have been trying to build a report on the "sc_req_item" table to display one of the variables from the catalog item associated with that RITM. Following the instructions in the ServiceNow documentation, I added the "sc_req_item" table to the re...

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Ya_Ga by Tera Guru
  • 2421 Views
  • 7 replies
  • 0 helpfuls

Resolved! Flow Error

Can anyone tell me the reason for this error. Sometimes the flow is working . Sometimes this error came.Thanks in advance.  Encountered error executing instruction: OpInstruction{id=4, opClass=com.snc.process_flow.operation.GetCatalogVariablesOperati...

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Sumitha Devi by Tera Contributor
  • 2333 Views
  • 1 replies
  • 1 helpfuls

Activate the appviewX plugin

Hi All,Can anyone answer the below questions. 1. Does anyone using the appviewX plugin??2. Is there any way to integrate appviewX with servicenow instance.3. Can anyone please provide us the appviewX related docs like how the plugin will work within ...

LaraReddy by Tera Guru
  • 1911 Views
  • 3 replies
  • 0 helpfuls