Any way to get Meeting Invitations to send out to the entire list?

[bcronrath]

Greetings,

I set up a Meeting Invitation according to the steps here:   Email Templates - ServiceNow Wiki

The problem is, the email invitation sends out to attendees but only as a separate invitation to each recipient in the list.   For example, I can see when looking at the sent email log, that the invitation is counted as a single email in the ServiceNow logs, with recipient A, B, and C all in the Recipients fieldvalue.   However, recipient A in their inbox only sees an invite to them, and B only an invite to them, and C only an invite to them.   They can't see each other on the invite so they are left in the dark as to everyone who is attending the meeting (so is it essentially sending out individual copies of this meeting each of them?).  

Has anyone ever ran into this and found a way around it?

Best regards,

Brian

[bcronrath]

Format is just plan text only.   Also, it looks like it is on sys_version 2 currently

[Chuck Tomasi]

Well that makes me feel better. Unfortunately, I'm out of ideas on this one. It would seem a search and replace (possibly by a business rule) to take multiple recipients and break them in to multiple lines might do the trick.

[Cameron Boote]

I'm running into the same issue as you are Brian.   We have a business requirement to be able to send out appointments on tasks (e.g. Replace Computer)   I'll let you know if I figure out a solution..

[todtoter]

I have come down this same road. I need to specify all my attendees in the the template. For Example:

ATTENDEE;CN="Jon Doe";RSVP=FALSE:mailto:jdoe@my_comany.com

ATTENDEE;CN="Jane Myers";RSVP=FALSE:mailto:jmyers@my_comany.com

ATTENDEE;CN="Matt Howard";RSVP=FALSE:mailto:mhoward@my_comany.com

...

I have tried:

• Using email scripts to customize the template but mail scripts are not evaluated.
• Configured a custom column but newlines are showing as <br> tags
• Used a Display business rule replacing all <br> and still shows as <br> tags
• Created a custom field using the type Script (plain) but again every new line is a <br> tag (extremely frustrating)
• Putting all attedees in one attendee line is not supported Example:
• ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${email_addresses}
• ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${jdoe@my_comany.com;jmyers@my_comany.com;mhoward@my_comany.com}

Is there a way to have multiple attendees in a single ICS meeting invite?

Respectfully,

Tod Toter

[abaron]

Hi,

Specifications of iCal are clear on this point :

=> One line ATTENDEE for each attendee.

I don't think you can put multiple attendee for one line.

More informations here :

iCalendar spec: 4.8.4.1 Attendee

RFC 2446 - iCalendar Transport-Independent Interoperability Protocol (iTIP) Scheduling Events, BusyT...

Regards