Meeting invitation response to CAB will not update CAB attendees list

PranikaS
Tera Contributor

Once CAB invitation sent to participants, they reply back with their replies, whether to accept / tentative / decline it, on receiving their Responses, the attendance field value should be changed to attending / tentative / not attending   which is not reflected in CAB attendee's table. OOB " Process CAB meeting invite replies" inbound email action is being called, please help us what change needs to be done to reflect the attendance.

 

 

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @PranikaS 

 

Are you getting invites responses in these format:

 

AGLearnNGrow_0-1747306967027.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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yes, the subject of the email is "Accepted: CAB Meeting:  " Your attendance is requested in CAB Network on 14/05/2025 14:00:00 CEST"

Hi @PranikaS 

 

As per script it should update the record, might be try to repair the CAB plugins if still issue, log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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