Anybody has done teams integration?

[arjun0101]

Hi ,

My use case is i want to send notification to caller in teams individually not in teams channels.

for example : if i am caller of incident i should get notified in teams.

[arjun0101]

Any document available for this?

[Tushar]

Hi Arjun,

1. Install Microsoft Teams Connector App:

   • From the Apps section install the ServiceNow Connector app

2. Configure the Connector:

   • Once the app is installed, configure it to connect to your ServiceNow instance. You'll need to provide the ServiceNow instance URL and authentication details.

3. Setup Incoming Webhooks:

   • In Microsoft Teams, you'll need to set up incoming webhooks to receive notifications from ServiceNow. This step will provide you with a webhook URL that you'll use in ServiceNow to send notifications.

4. Configure ServiceNow Integration:

   • In ServiceNow, you'll use the "Scripted Web Services" feature to send notifications to Microsoft Teams.
   • Write a script or business rule that triggers the webhook when certain events occur in ServiceNow (e.g., incident creation, updates, etc.).
   • Use the webhook URL generated in Step 3 to send the notifications to Microsoft Teams.

Please mark this response as correct and/or helpful if it assisted you with your question.

Regards,
Tushar

[shawna]

Have you tried actionable notifications for ITSM Virtual Agent . You can follow this link to enable notifications. Enable VA Actionable Notification