Anybody seeing display issues for catalog items within the CMS?

Jim Coyne · ‎02-12-2014

We have an issue in our instances (Berlin Patch 13, Hot Fix 1) where the catalog item is not being rendered all the way to the "bottom". If you back up, then go into the item again, it will render completely this time. It happens with catalog items that are "short" (just a couple images and then 3 radio buttons) and would fit completely on the screen without having to scroll. Same thing with "longer" ones, so that does not seem to be an issue. It normally will render the entire contents of the "description" field and then not show the options below. Sometimes the bottom image will be cut off and the options missing.

The real problem is it is very intermittent, so very hard to duplicate and troubleshoot. You never know when it will happen. And it seems like once it redraws for you properly the second time, you never see it again. I'm just hoping someone will see this and say "oh yeah, Hot Fix x" fixed that for us. 🙂

Jim Coyne · ‎02-19-2014

Just wanted to add an update in case anyone else comes across the problem. I changed how the images in the catalog items were used and that solved everything.

The images are now uploaded to the instance using the Images module and then referenced from there, including the actual size of the image so the browser can size the image container properly even if the image has not been completely downloaded yet. That was the problem we were seeing - we were using the "Picture" field on the catalog item item to "upload" the image. The browser rendered the item on screen not knowing what size the image would be so once it downloaded, it forced items below to move out of the visible frame.

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Jim Coyne · ‎02-03-2015

OK, I see what you are asking now. We ended up ignoring the Picture field completely and inserted the image into the description as HTML code. Take a look at this catalog item - https://demo019.service-now.com/nav_to.do?uri=sc_cat_item.do?sys_id=e29fea34f48eb50023470c79ce8586ce...

You can get the proper HTML code by opening the image you uploaded and copying the code that is displayed in the form:

Doing it this way gives you complete control of the image's position.