Anyone approve for multiple groups

si21 · ‎11-22-2023

Hi experts,

We have 3 groups based on each department say IT, HR, FIN.

We have requirement on a HR case where these 3 groups approvers will be attached to case.

If any one user from each group will approve then state should be changed.

Ex: for a HR case 6 approvers are added 2each from IT, HR, FIN groups. Now we need 3approvals [ any one user from each group should approve.]

How can we achieve this? Is it possible? Is there any other way to do this

Dr Atul G- LNG · ‎11-22-2023

Hi @si21

On Workflow you can use this:

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎11-22-2023

Hi @si21

On Workflow you can use this:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

si21 · ‎11-23-2023

Hi Atul, can we achieve this using Flow Designer?

Dr Atul G- LNG · ‎11-23-2023

Yes mate. @si21

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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