Anyone doing an IVR integration (Interactive Voice Response)

[#1]

We would like to use IVR for a future application where a customer calls in and auto-populates a Service-Now.com form with their contact information (kind of like a call center interaction) Has anyone implemented or at least looked into this possibility?

I've submitted a question to the vendor and will update with their response.

Many thanks,

Scott

[GSeynhaeve]

Hi Everyone,

This is a reply to a relatively old post but if you require integrated IVR, CTI, and/or a complete call center suite, please take a look at the ServiceNow certified 3CLogic solution.     As a silver technology partner, 3CLogic offers a number of different deployment options while providing basic integration features (click to call, activity posting, screen-pop) or complex solutions (skills-based routing, ServiceNow data-dipping, etc.).

For questions, please contact me directly.

Regards,

G. Seynhaeve

gseynhaeve@3clogic.com

240.803.4165