App Engine Studio Flow Inbound Email Trigger not working when flow is active

[calin-borbeli]

Hello ServiceNow experts,

As the title says I have an AES Flow Inbound Email Trigger that is not working when the flow is active.

I have looked through the forum at other similar issues but I couldn't find a solution.

The trigger and the flow works fine when tested but it doesn't trigger when the email comes in the inbox.

Here's the trigger with a couple of simple conditions:

I have also created an Inbound Email Action in Studio and that works perfectly fine using the same simple conditions.

This is obviously a workable solution, but I am questioning why the AES Flow Inbound Email Trigger is not working as expected or am I missing something?

Thanks in advance for your help.

Calin

[Dr Atul G- LNG]

Hi @calin-borbeli 

Try with this

[calin-borbeli]

Hi @Dr Atul G- LNG 

Thanks for your reply.

I tried what you suggested but the emails are still stuck in the inbox with the State Ready but they never move to the State Processed in Received.

Is there anything else I can do?

Thanks,

Calin

[Dr Atul G- LNG]

Sorry mate in this case. Please log a Now Support case to ServiceNow if it is not a PDI issue. 

[calin-borbeli]

Thanks @Dr Atul G- LNG ,

it looks like I don't have access to the Now Support, so unfortunately that might be as far as I can take this issue. 

Cheers,

Calin