App Engine Studio Flow Inbound Email Trigger not working when flow is active

[calin-borbeli]

Hello ServiceNow experts,

As the title says I have an AES Flow Inbound Email Trigger that is not working when the flow is active.

I have looked through the forum at other similar issues but I couldn't find a solution.

The trigger and the flow works fine when tested but it doesn't trigger when the email comes in the inbox.

Here's the trigger with a couple of simple conditions:

I have also created an Inbound Email Action in Studio and that works perfectly fine using the same simple conditions.

This is obviously a workable solution, but I am questioning why the AES Flow Inbound Email Trigger is not working as expected or am I missing something?

Thanks in advance for your help.

Calin

[Dr Atul G- LNG · Accepted solution]

Hi @calin-borbeli 

May be you can reach out to your account rep to get the access.

[calin-borbeli]

Hi @Dr Atul G- LNG 

I am just learning by myself so I don't have an account rep but you have been definitely helpful and I will accept your response as a solution.

Cheers,

Calin