Append (Copy/Pass) all the Record Producer variables data in the Incident Description field.

[Chinmay_Batra]

Usecase: Append (Copy/Pass) all the Record Producer variables data in the Incident Description field.

1. My Record Producer.

2. For this we need to write one script in the "Record Producer" script section (refer below image).

3. We just need to use the producer keyword with a variable name as shown in below image.

Script: //Append variables in Description

current.description = 'Affected User '+': '+ producer.affected_user.getDisplayValue() + "\n"

+ 'Urgency '+': '+ producer.urgency.getDisplayValue() + "\n" + 'Problem Description '+': '+ producer.description;

4. These are the variables(1. Affected user 2. Urgency 3. Description) which will append/copy in the "Incident Description" field (refer below image).

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Thank you,
Chinmay Batra

[PriyankaThakur_]

Hi Chinmay 

i have similar requiremnet but need to append multiple choice variables and checkbox variables as well in description. Could you please suggest options for that too 

Thanks 

Priyanka 

[Chinmay_Batra]

Hi @PriyankaThakur_ ,
Steps are as follows please refer the below screenshots for better understanding.
1. Below are the question, name & type of variable.

2. Script should be like this:

current.description = 'Affected User '+': '+ producer.affected_user.getDisplayValue() +

"\n" + 'Multiple Choice '+': '+ producer.multiple_choice.getDisplayValue() +

"\n" + 'Check box '+': '+ producer.check_box;

3. Below are the variable in the form.

4. After the selection of values. I am going to submitting it.

5. The end result will be like this.

If you found this article helpful please mark it as  Helpful.

Thank you,
Chinmay Batra