Append short description of template to incident's short description.

[Ashwini Jadhao]

Hi,

I need to append short description of template to the short description of incident form.

ex. if short description of incident is "test" and if I use any template and it has short description as "Template test"

then the short description field of incident display as "test Template test" without erasing incident's short description.

please suggest.

[The SN Nerd]

You'd need to customise your instance to achieve this.

The UI Macro "template_context" could be modified with additional code to append to the short description.

If you are going to customise anyway, I'd offer a better technical solution.

You could instead track how many and which template was applied:

https://community.servicenow.com/community?id=community_question&sys_id=b9bc0fe5db9cdbc01dcaf3231f96...

[Ashwini Jadhao]

Thank you Paul