Application development - Inbound email action Issue

[Jason Nicholas]

I need some guidance from any application developers out there.

I have created an application where an inbound action access a table to identify criteria from the email to know what values to add to the incident. The table has been made available to All Application Scopes.

When an email is received it bypasses  the inbound action and does not process the email through it. If I recreate the script in an inbound action outside of the application (in the Global application) it processes the email but when it comes to accessing the table it fails.

Am i missing something here, do I need to add something to the application to enable the inbound action to be accessed.

[ASA5]

HI,

There is a related list on email record "Email log", can you check it out to see why the inbound action is skipped ?

Best

[Jason Nicholas]

Its presenting me with a role issue

Skipping script 'Create New Incident', user Guest doesn't have role 'email_admin'

I have added this role to the inbound action but the result is the same

[Jason Nicholas]

Forget that, the error came up only when the role was added, without the role the error is

Create New Incident : did not create or update incident using current

[ASA5]

The inbound action uses the sender email to match with an active account (which will be impersonated to perform the action), could you please try removing the role criteria then use an email which is linked to an active account (check that the account can create incident).