Application development - Inbound email action Issue

[Jason Nicholas]

I need some guidance from any application developers out there.

I have created an application where an inbound action access a table to identify criteria from the email to know what values to add to the incident. The table has been made available to All Application Scopes.

When an email is received it bypasses  the inbound action and does not process the email through it. If I recreate the script in an inbound action outside of the application (in the Global application) it processes the email but when it comes to accessing the table it fails.

Am i missing something here, do I need to add something to the application to enable the inbound action to be accessed.

[Jason Nicholas]

This has been done, the emails I am testing with are those that create incidents using the existing inbound action to create incidents. Without the my new inbound action is just bypassed, it does not even go through the code (gs.log statements are not presenting to the system log). The message in the processing log just shows 

Create New Incident : did not create or update incident using current

The issue seems to be that the inbound action is inside the application I have built and not in the Global application. Not sure why this is as I would still expect it to try processing the email through the action.

[Dr Atul G- LNG]

Hi @Jason Nicholas 

could you please share some screenshots of inbound email action configuration. May be something wrong there.

[Jason Nicholas]

See my reply to ASA5 where I have added a screenshot