Application Menus of Problem and Change are not available

[KetanDeshpadne]

Hello All,

In my Austrelia PDI Change and Problem Applications are not available however when I check for change_request.form it open the change form . Can anyone please let me know the solution for this issue . 

[Dr Atul G- LNG]

Hi @KetanDeshpadne 

ServiceNow has changed the licensing model, and the New Change is part of the Advanced offering. This might be the reason it is not appearing OOTB in your PDI. ServiceNow’s current guidance shows that Change Management capabilities have different licensing entitlements, while PDIs do not necessarily provide access to every licensed feature. (ServiceNow)

Please follow these steps to check and enable the available Change Management functionality in your PDI.

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.