Apply Template in URL

[neethu4]

Hi All,

I have a requirement to route to another service now instance from a catalog field value selection.

For example if i select value" b " in application field,then it should route to another service now instance and open the incident form with auto-populating  few field value using the template.Please let me know how can i add template in URL.

Thanks,

Neethu

[Deepak Ingale1 · Accepted solution]

Hello,

You can do it via below URL

https://instance.service-now.com/nav_to.do?uri=incident.do?sysparm_template=templateNameGoesHere

https://docs.servicenow.com/bundle/london-it-service-management/page/product/problem-management/task...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/tas...

https://community.servicenow.com/community?id=community_question&sys_id=6c3c0765db9cdbc01dcaf3231f96...

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[EmreL]

Found this solution works great for desktop but it's not working for mobile. Seems like it just drops my template. Suggestions?