Approval are created from flow designer

[Community Alums]

Hi team,

I have added the approver group to the flow designer . The group has 3 members .

Those attached in RITM 2 times. It was created duplicate 

For reference, we have attached screenshot 

I have taken "approve test" group

Can you please help on this issue. Why its getting duplicates. How can i fix this issue

Thank you

Siva

[Omkar Kumbhar]

Hello @Community Alums ,

Can you please check if the duplicate approval are created by flow itself . can you check if there is any other configuration triggering approval like Workflow, business rule etc.

Thank you,

Omkar

[Community Alums]

Hi @Omkar Kumbhar ,

Thank you per your response,No other configuration triggering approval

Thank you

[Karanth]

Hi @Community Alums 

Please check below things,

Business rule "Approval Events (Task)"

Under the application System Properties select Approval Engine.  You'll see a list of tables and a drop-down choice to select from, from here you can turn off the approval engine.

Before changing a table's choice I would check the application System Policy module Approval Rules.  If you have rules setup for a table review them if they are needed.  Once you inactivate the table's rules then you can turn off the approval engine for that table.

Also under the System Policy is a module for Process Guides, if you don't have any for your table then you can remove the option for Process Guides for that table under the Approval Engines.

For reference :

https://hi.service-now.com/kb_view.do?sysparm_article=KB0817518

Mark Correct and Helpful if it helps!!!

Thanks,

Bhavya

[Community Alums]

Hi @Karanth ,

Thank you for quick response.

I am unable access the KB article

Thank you

siva