Approval body needs to change for one catalog item?

[sukran]

Hi all ,

We have a requirement - one particular catalog item Approval body needs to change with approval/reject option

only few variables should be displayed

Nornally , all approval email body conatins all variables bydefault,  but here how to send modify only few variable and send to approval for one catalog item

How to call from workflow to approver ( may be create event-> evert fired -> mail notification method) , then how I can update if approver/reject button there and map into RITM request

[shloke04 · Accepted solution]

Hi,

There are couple of ways through which you can handle this. You need to share details on your current implementation on how currently in your instance Variables are being sent in an Approval Notification, without understanding that it will be difficult to assume and help here.

Still as a generic suggestion which should work for you is by following below steps:

1) First step will be to add a condition to your existing Approval Notification by using the Filter condition to make sure this does not get trigger for your specific catalog item.

So Open the Existing Notification, and add a condition as shown below:

You need to Dot walk in here in order to get to the Item field. So follow the steps below for filter:

Show Related Field --> Approval For -->Task Field -->Requested Item-->Item

Now create a New Notification on Approval table and apply a Filter condition same as above and instead of "is Not" use is and mention your catalog item Name so that it trigger only for that catalog item.

Refer the link below which you can use to fetch your individual variables and display in Tabular format as you want;

https://community.servicenow.com/community?id=community_blog&sys_id=ee8519acdb00bfc42be0a851ca961921

Let me know if you have a follow up query on this one.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[sukran]

Thank you for Referred Very Usefull article