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Approval Delegation to scope to Specific HR Service

Sruthi17
Mega Sage

Hi All,

I'm having a requirement that is when a delegation request is submitted, I wanted to allow only specific approvals to be delegated. 
For example: A approver "Abel Tutor" has 10 approvals, 5 approvals for Service A and 3 approvals for Service B and 2 approvals from Service C. 
After Abel Tutor submits this Delegate request to  approver "Sam". Sam should only be able to approve only 5 approvals from Service A. Sam should not have access to approver others.

Could someone help me understand whats the best way to implement this?

Thanks in advance

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Sruthi17 

Did you try the granular delegation module? It’s the feature that gives users the flexibility to provide delegation on specific tables as well.

 

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-se...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Sruthi17 

Did you try the granular delegation module? It’s the feature that gives users the flexibility to provide delegation on specific tables as well.

 

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-se...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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