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‎09-23-2020 12:06 PM
In Ask For Approval action, how and when can we enter the "Short Description" of the approval activity?
In our process, this description is visible in multiple area whether in the native UI, portal, mobile, and email notifications.
Earlier we used the workflow to generate approvals and we are able to update the short description during the time of record creation but in FD, I am not finding how we can do that before that fact (before the record get visible / emails triggered etc).. I need to have the short desc. updated at the time of record creation and before the "approvers" get to see it.
Also a side question, during the flow, is there a way to go back to a previous step in the flow and re-execute from that step? Example flow execution is in step 5, condition is A or B, if B, we need to flow to go back to step 2. How can we achieve the "go back to step n" part?
Thank you!
Sara
Solved! Go to Solution.
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‎09-28-2020 09:05 AM
Hi,
you cannot include it from there unfortunately
you need to use before insert BR on sysapproval_approver table
Condition: current.sysapproval.cat_item.name == 'Your Catalog Item Name Here'
Script:
current.description = 'Your Message Here';
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-28-2020 09:05 AM
Hi,
you cannot include it from there unfortunately
you need to use before insert BR on sysapproval_approver table
Condition: current.sysapproval.cat_item.name == 'Your Catalog Item Name Here'
Script:
current.description = 'Your Message Here';
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-28-2020 09:41 AM
thanks!
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‎09-28-2020 09:59 AM
Let me know if I have answered your question.
If so, please mark my response as correct & helpful so that this thread can be closed and others can be benefited by this.
If not, please let us know if you need some more assistance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader