Approval email with fields to be answered - ServiceNow Community

Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.

Hello All,

I am trying to create approval email for manager.

Where the manager replies back with answers to fields.

How do I compose the fields in the approval email which then is captured on the RITM?

Thank you

296 Views

1 REPLY 1

Check this out: Inbound email actions - Product Documentation - ServiceNow