Approval fields not retrieving.

[Pavan Kumar28]

Hi all,

I am trying to send an email to the requestor for of change, whose response is awaited by the CAB members who has requested  the "More Information" on approval table. For this I created a notification associated with approval table but it not retrieving approval related fields like:

approver name:
approval group:
approval state:
Requested on:
updated on:
created by:
Can anyone please suggest me how to retrieve the above mentioned fields.

Regards,
Pavan.

[Mark Manders]

What do you get instead of the fields? What is behind 'Approver' on the email?

[Pavan Kumar28]

Hello Mark,
I am getting change number, change description, requested by, apart from these I could not able to retrieve approval related fields. Adding a snip for your reference.

I want to display below details from approval table.
comments
updated on
approver
state

Thanks,
Pavan.

[Mark Manders]

This is very weird. Your notification seems to be on the approval table (looking at the fields), but that table doesn't have a ${number} or ${short_description} field on it. Those need to be dotwalked so it will be ${sysapproval.number}.

It looks like your notification is on the change table, since those are the fields that are being filled in the email, through those fields in the message, but that doesn't make sense, looking at the fields you have available.

Can you share more info on your notification: a screenshot including the top with the table in there, but also the trigger (is it a record update, an event or a flow)?

[Pavan Kumar28]

Hi @Mark Manders,

PFB notification details.

Regards,
Pavan.