Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

approval group assignment on RITM in request workflow

Community Alums
Not applicable

‎05-08-2024 03:06 PM

How can I configure a request workflow to include an approval that checks the Opened by user location, and assigns the approval to a specific assignment group for that users location???

0 Helpfuls
  • 469 Views
7 REPLIES 7

Community Alums
Not applicable
In response to Pratiksha Lang1

‎05-09-2024 06:44 AM

We have 21 locations and yes, they are in groups on the user group table.

0 Helpfuls

Pratiksha Lang1
Kilo Sage

‎05-09-2024 12:37 AM

Refer to this thread, it will help you.

Solved: set assignment group based on user location by usi... - ServiceNow Community

0 Helpfuls

CezaryBasta
Tera Guru
In response to Pratiksha Lang1

‎05-09-2024 06:48 AM

@Community Alums you can also use the DecisionTable API to get similar results. It's way easier to maintain decision tables than system properties.

--
See more of my content here.
0 Helpfuls