approval in workflow getting stuck in 'running state' even after it is approved.

[harveen]

Hi,

Some of my workflows of a few SR's are getting stuck at "running state" in approval activity of the workflow. The approval activity has been approved by the approver , but still the workflow does not progress and shows running, also because if this my RITM's is also not getting updated and is still stuck at Approval Status= Requested, Status= pending, sub-status= pending approval.

I have checked the workflow context and there are no workflow   logs for the same.and in workflow executing activites- managers approval=running.

I have attached the screenshots to help better understand the scenario.

[Sharique Azim]

Hi Harveen,

Can you please provide the     screenshot of the user approval block to understand the conditions.

[Sharique Azim]

Can you kindly share screenshot of the approver   block .   Sorry to re-iterate.

[Sadasiva Reddy]

Hi Harveen,

If you are facing with the workflows that you have created (not OOB) then it might be the case you have not given "set values" activity after "Approver" activity.. once check with that..

it would be better if you share screenshot.

regards,

Sadasiva

Please mark helpful/ correct based on the impact

[harveen]

Hi,

i have attached the document containing the screenshots. Also set value is there in the workflow after the approval activity, but   the main concern is the workflow is stuck in the approval activity only, the approval is approved and still in workflow it is showing "running "state of the approval activity and has not proceeded from approval activity to next activity and hence RITM's approval state is still requested and state pending approval.