Approval is approved automatically instead of manually user is approved

[ThilakA]

Created a flow named Employee ID Request Flow

• Trigger -> Service Catalog
• Actions

1. Get Catalog Variables from catalog item
2. Ask for Approval

In ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the approval is automatically approved even before Service Desk group is approved. Can you guide me what I did wrong and how to attain this?

[mohammedafi]

Hi @ThilakA ,

To debug this first check in the flow executions, what is happening .
or check if there is any flow or business rule running on the Request Item table or Approval table that is automatically approving this request.

check these and see if you can find the issue, if not comment here we will further investigate into it

Thanks,
Mohammed Afif

[ThilakA]

No, executions are empty, my instance is default. There are no business rules I created that alter this flow.

[mohammedafi]

check if there is flow context attached to your RITM, if not then check you have attached the correct flow to your catalog item

[Ankur Bawiskar]

@ThilakA 

so you are saying approval records are not generated for the member of that group?

what error is coming?

is that group having members?

are those users active and not locked out?

Did you try with some other group?