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Approval Rejected By Other what does it do

davidshin
Kilo Explorer

Hello,

The following approval rejection called Approval Rejected By Other is being fired. When a user rejects he will get his intended rejection email and unintended email called Approval Rejected By Other

Can someone help me understand what this email does?

1 REPLY 1

manikorada
ServiceNow Employee
ServiceNow Employee

David,



That Email notification is used to notify other Approvers if some body has rejected. This will be calling from a business rule 'Approval Events (Task)' on sysapproval_approver table.