Approval request chain is shown correctly in Email notification, but it is not correct in SP
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‎06-23-2025 07:26 AM
Approval request chain is shown correctly in Email notification, but it is not correct in SP. It is showing all approvers in service portal.
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‎06-23-2025 07:41 AM
Hi @Harithapola,
can you please give us more details and explain little bit more what is the issue?
This reply is 100 % GlideFather and 0 % AI
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‎06-23-2025 07:45 AM
I have one mail script where it has to give the reporting chain till the users manager level is 3 and stop there. Its working fine in notification, but in the self service portal , it is showing all the approvers.
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‎06-23-2025 07:49 AM
@Harithapola
i am not sure I understand, could you please share any screenshots and/or explain what would be considered as required state?
Most likely notifications and service portal (maybe widgets) have completely different configurations, so aren't we talking about two different things?? Thank you
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‎06-23-2025 08:11 AM
This is from email notification:
This is from Service portal:
