Approval task going to wrong person with same name

CathyD
Tera Contributor

‎02-27-2024 09:57 AM

We have a catalog item that uses flow designer to send an approval task to the submitters manager. The manager's name is Joe Smith, but the approval task is going to the wrong Joe Smith.

0 Helpfuls
  • 211 Views
2 REPLIES 2

Sumanth16
Kilo Patron

‎02-27-2024 10:03 AM

Hi @CathyD , 

 

Instead of name try to change the filter to get sysid (or) User ID.

 

If possible please share the screenshot of the flow designer configuration.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

 

 

 

0 Helpfuls

James Chun
Kilo Patron

‎02-27-2024 11:54 AM

Hi @CathyD,

 

Can you please share a snippet of your Flow where it's using the submitter's manager?

Are you simply dot-walking and assigning it to their manager?

If so, the issue might not be the Flow itself but your data is incorrect. (i.e. user data hasn't been provisioned properly)

 

Thanks

0 Helpfuls