Approval triggering in workflow
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12-20-2024 11:16 AM
Hi,
Could anyone help me on this case.
1. a
2. b
Like this i have 17 check boxes which are applications.
I need to trigger only one approver for any number of selections it may be and create each tasks for each selection.
Thanks
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12-20-2024 11:17 PM
You can achieve it with the help of Flow. In a flow, first of all use "Ask for approval" action and then add multiple "If" conditions where you can check for each application checkbox selection status and then you can use "create task" activity for each "If" check.
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12-20-2024 11:18 PM
You can achieve it with the help of Flow. In a flow, first of all use "Ask for approval" action and then add multiple "If" conditions where you can check for each application checkbox selection status and then you can use "create task" activity for each "If" check.
If this finds you helpful, please mark this solution as helpful.

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12-21-2024 04:46 AM
hi ,
In ServiceNow, you can configure your checkboxes to trigger only one approver while creating individual tasks for each selection by following these steps:
Create a Checkbox Field: Add a checkbox field on your form to allow users to select multiple applications.
Use a Business Rule: Set up a Business Rule that triggers on record insert or update. This rule should check which checkboxes have been selected.
Loop Through Selections: In the script of the Business Rule, loop through the selected values of the checkboxes. For each selected option, you will create a new task record.
Set Common Approver: Ensure that all created tasks are assigned to the same approver by setting the approver field in each task record.
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12-21-2024 10:32 AM
Thanks Tej,
I am trying with this will update you