Approval Widget for non-ITIL users in Service Portal

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Hi,

When a non-ITIL user (snc_external role) tries to view a Change Request that is pending approval, it opens the Approval page without the record details, especially for Change Requests. 

When I added Change.None and Change.* ACLs for snc_external role, I could see the Approval Record details, but with errors. 

Below is the screenshot.

[Harish KM]

Are you getting this error in Ticket widget or Approval widget?

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Hi Harish,

Roles: snc_external, snc_internal

The widget is what OOTB offers. We have not made any changes to any script there. Its in Madrid. Do you still want me to share the script?

[Ashutosh Munot1]

HI,

Can you check the logs in Console.

Right click on window then click on Inspect element and reload the form, see which part of code on widget is giving error.

And paste it here. Your ticket conversion widget is throwing an error. Have used Ticket conversion widget on this Approval Page.

If yes then we may have to check the code and role's allowed to read this widget.

Thanks,
Ashutosh

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Hi Ashutosh,

I got this. Is is what we are looking for?