Configuring a related list to see all SCTASKs related to an RITM inside an SCTASK

mattystern
Kilo Sage

Hello,

I want to add this related list which lives on the RITM over to the SCTASKs so a user can see the progress of other tasks inside the current task without having to go up to the RITM:
find_real_file.png

The list is not available through the list of "Related lists" on the SCTASK table. I read in ServiceNow documentation that you can configure this through System Definitions > Relationships but I have no idea what I fields I need to call to achieve this. Any advice on how to achieve this is welcome

-Matt

1 ACCEPTED SOLUTION

Mike Patel
Tera Sage

Try creating Relationship with below 

find_real_file.png

View solution in original post

5 REPLIES 5

Mike Patel
Tera Sage

Try creating Relationship with below 

find_real_file.png

I was on the right track but this did it. Didn't think to query on the same table. Thank you very much! 

hi Matt,

What is the navigation to get to the screen above so I may try this function?

Rory,

 

Sorry for the late reply...must have missed my E-mail notification on this. You may have already figured this out, but this shows in the "Related Lists" on the configured table.

find_real_file.png

 

Once you configure this to show, it displays at the bottom with other configured "Related lists." I have named mine "Other Tasks in the Same RITM." 

 

find_real_file.png