Attach mp3 or mp4 files to Knowledge Articles

[MMKK]

Hi All,

Can we add MP3 or MP4 to the article body of the knowledge Article.

many Thanks.

[Nithish1]

Hi,

You can add videos to HTML fields. By default, you can add one of the following types of videos to HTML fields: .mp4, .webm, and .swf video file types. You can inactivate video types that you do not want to allow users to add, or add new video types. .swf files are only minimally supported. .mp4 files might be limited by browser type.

https://docs.servicenow.com/bundle/madrid-platform-administration/page/use/using-forms/task/t_DefineVideoTypesForHTMLFields.html?cshalt=yes

[svsv1]

I advice to not install any program, many of them have viruses and a lot of spam advertising. The most safe and quick way to download video and audio from youtube is using the site which provide converter software. It is the most reliable and free method to use mp4 or mp3 from youtube online . The quality of the video does not scarifying after all process of converting and remain in HD