Approval Widget for non-ITIL users in Service Portal

mdash · ‎06-18-2019

Hi,

When a non-ITIL user (snc_external role) tries to view a Change Request that is pending approval, it opens the Approval page without the record details, especially for Change Requests.

When I added Change.None and Change.* ACLs for snc_external role, I could see the Approval Record details, but with errors.

Below is the screenshot.

mdash · ‎06-24-2019

Thanks Ashutosh. I checked all scripts. They were fine. I had to add ACLs with advanced script condition to make it work. Now the error does not come up.

View solution in original post

Miguel Santiago · ‎10-09-2019

Hi Ashutosh,

This is a solution I would like to test to see if it solves this same issue for me with service catalog requests. Can you provide more details on how you solved?

I am on Madrid release since August 2019 and am new to ServiceNow. Thank you in advance.

Ashutosh Munot1 · ‎10-09-2019

Hi,

Ticket conversation widget or similar widget can be embedded or can be used on Approval page but we have to check the code if there is any dependency on the page and other widget?

Also we should check the role and permission to see this page.

Thanks,
Ashutosh