Approvals SLAs or OLAs

[AnthonyMull]

Hi communitiy

I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked,

can you help me with best approach please?

Kind regards

[Tanushree Maiti]

Hi @AnthonyMull 

Attaching an SLA or OLA to approval records (sysapproval_approver table) is not supported out-of-the-box (OOB) because the approval table does not extend the Task table.

However, tracking the time taken for approvals is a common requirement. You can following approaches to achieve this. 

1. https://www.servicenow.com/community/itsm-blog/approval-slas-in-servicenow/ba-p/3398501#:~:text=Exte....

2.https://www.servicenow.com/community/itsm-forum/create-slas-for-approvals-on-specific-ritm-items/m-p...