Approve and reject request using link or button without opening new window in Outlook

Varsha A
Tera Contributor

Need help to click on link or button that should approve the request directly from the outlook without navigating anywhere or without generating auto reply email.

Without any plugin,

I already checked this links 

https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

https://www.servicenow.com/community/itsm-blog/approve-reject-button-in-approval-notification/ba-p/2...

 

Thank you.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Varsha A 

unless they visit the instance OR send a reply to instance how can the record be updated?

not possible as per my understanding

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Varsha A 

unless they visit the instance OR send a reply to instance how can the record be updated?

not possible as per my understanding

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader