approve button link to reply-to email window

Servicenow10 · ‎11-13-2019

hi

i have designed a notification which looks like this:

now what i need to do is once i click on approve button it open a reply-to email window. Just Click 'Send' to forward the email back to ServiceNow and approve the request. The reply email is linked directly to the approval request in ServiceNow and it will look like below image

how can i achieve this through email script or any other way......please explain me in detail as am new to now and scripting

thanks in advance!!

Omkar Joshi · ‎11-13-2019

Hi,

Use the below code in email script

(function runMailScript(current, template, email, email_action, event) {

var apButStr = '<div><a href="mailto:dev11111@service-now.com?subject=re:' + current.number + ' - approve&body='+ current.number + ' - approve' +'"><br /><img style="align: baseline;" title="Click this button to mark approved" src="/approveButton.pngx" alt="Approved" width="142" height="41" align="baseline" /></a>';

var rejButStr = '<a href="mailto:dev11111@service-now.com?subject=re:' + current.number + ' - reject&body='+ current.number + ' - Reject' +'"><img style="align: baseline;" title="Click this button to mark rejected" src="/rejectButton.pngx" alt="Rejected" width="142" height="41" align="baseline" /></a></div>';

var full = apButStr + rejButStr;

template.print(full);

})(current, template, email, email_action, event);

Note:Use your instance URL.

View solution in original post

Service_RNow · ‎11-14-2019

https://community.servicenow.com/community?id=community_blog&sys_id=8080e8dc1babb380d01143f6fe4bcb0e

Deepika Mishra · ‎04-01-2021

Hi All,

My requirement is somewhat similar but instead of opening an app (such as outlook) my requirement is to open gmail box. Please let me know if it can achieved in some way.