approve button link to reply-to email window

[Servicenow10]

hi 

i have designed a notification which looks like this:

now what i need to do is once i click on approve button it  open a reply-to email window. Just Click 'Send' to forward the email back to ServiceNow and approve the request. The reply email is linked directly to the approval request in ServiceNow and it will look like below image

how can i achieve this through email script or any other way......please explain me in detail as am new to now and scripting

thanks in advance!!

[Omkar Joshi · Accepted solution]

Hi,

Use the below code in email script

(function runMailScript(current, template, email, email_action, event) {

var apButStr = '<div><a href="mailto:dev11111@service-now.com?subject=re:' + current.number + ' - approve&body='+ current.number + ' - approve' +'"><br /><img style="align: baseline;" title="Click this button to mark approved" src="/approveButton.pngx" alt="Approved" width="142" height="41" align="baseline" /></a>';

var rejButStr = '<a href="mailto:dev11111@service-now.com?subject=re:' + current.number + ' - reject&body='+ current.number + ' - Reject' +'"><img style="align: baseline;" title="Click this button to mark rejected" src="/rejectButton.pngx" alt="Rejected" width="142" height="41" align="baseline" /></a></div>';

var full = apButStr + rejButStr;

template.print(full);

})(current, template, email, email_action, event);

Note:Use your instance URL.

[Servicenow10]

hi omkar,

i followed your steps and its working absolutely fine

thanks you so much for your effort a

note: if you are doing any activity related to emails then please check your email properties first

because of that code wasn't working

[Omkar Joshi]

For that you need to use the inbound email action.

[Servicenow10]

omkar can you please tell me the steps

i am beginner so don't have much idea